Telecom & Service Providers
The telecommunications industry and the service providers who serve the day to day needs of the average consumer need to be at the forefront of the communications industry. Wireless services that go beyond basic connectivity are becoming more crucial to their daily operations, making it possible for them to serve their customers efficiently and promptly, while allowing the companies to maintain effective revenues and increase employee productivity.
Some of the challenges facing the industry include:
- The maintenance of the average revenue per user
- The reduction of customer churn
- The support of fixed-mobile convergence
Current trends and requirements within the telecommunication and service provider industries include:
- Value added services that go beyond basic connectivity
- Voice and data services that allow for operators to generate new source of revenues
- More personalized services in order to boost customer loyalty
Appear Networks is able to provide telecommunication companies and service providers with the following solutions to the above challenges:
- The Appear Context Engine enables the rapid development and deployment of innovative data services
- The Appear Context Engine creates a customized interface with the customer allowing them to Click and Run™. The interface can be branded to make it more client focused, while the context-aware applications allow for better tailoring to specific customer and user requirements
- The Appear Context Engine creates a unified fixed mobile experience by adapting internally to user context. For example, an office worker is able to have the same experience whether he is sitting at his desk or walking to a meeting using his PDA
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