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News |
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June 19, 2008 :
Appear to launch its first North American Software Research Labs in collaboration with Ryerson University in Toronto, Canada
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April 15, 2008 :
RED HERRING REVEALS COMPANIES SELECTED FOR THE RED HERRING 100 EUROPE 2008
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April 2, 2008 :
Appear Appoints Aaron Ardiri as Chief Technical Officer
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Customer Information
For the staff of subway systems, airports, hotels, retail parks, and conference centers the ability to access information at the request of a passenger or customer is of paramount importance. It is no longer acceptable to not have access to even the most basic of information or to need to radio back to the office for assistance. With Appear IQ, customer service staff in each of these different scenarios have instant access to timetable information, service disruptions, local area information, connection information, availability, and venue features, just to name a few.
The ability of staff to access such information and pass it along to customers has proven to be a key factor in the deployment of Appear IQ. Staff are made to feel more valued and efficient with access to the latest information that they require, and customer satisfaction levels rise dramatically when they are able to get their questions answered efficiently and effectively.
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“This installation of advanced Wi-Fi services in a subway station is unprecedented. Our initial goal was to help our employees provide better answers to the customers’ requests in order to improve quality of service along their journey. Now, La Defense RATP employees can easily access proximity services to provide real-time traffic information and local information frequently asked by travelers.”
Philippe Vappereau, Manager, Traveler Information System Department
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