APPEAR NETWORKS

Customer Information

Administrator — 2006-01-09T11:41:54Z

For the staff of subway systems, airports, hotels, retail parks, and conference centers the ability to access information at the request of a passenger or customer is of paramount importance. It is no longer acceptable to not have access to even the most basic of information or to need to radio back to the office for assistance. With Appear IQ, customer service staff in each of these different scenarios have instant access to timetable information, service disruptions, local area information, connection information, availability, and venue features, just to name a few.

The ability of staff to access such information and pass it along to customers has proven to be a key factor in the deployment of Appear IQ. Staff are made to feel more valued and efficient with access to the latest information that they require, and customer satisfaction levels rise dramatically when they are able to get their questions answered efficiently and effectively.

Public Safety & Security

Administrator — 2006-01-09T11:38:54Z

Security is a top priority for public transportation systems, office buildings, public sector facilities, and even cities around the world. For security personnel, the ability to survey their surroundings, obtain up to the minute information regarding services, communicate effectively and discretely with their fellow staff members, and issue silent alerts in the case of a security breach are all paramount.

Appear IQ allows personnel direct access to video feed from security cameras and enables them to send requests for assistance to colleagues in the immediate area who can respond in the most time efficient manner. In addition, through their personal devices, personnel can issue a silent alert directly to headquarters, who can in turn survey the situation and take appropriate action. This is a much more effective method of obtaining assistance and, if necessary, clearing the area than with the use of loud speakers or radios and ensures a reduction in panic situations and an increase in the chances of apprehending any suspects.

Access real time information relating to the tasks

Administrator — 2006-01-09T11:32:34Z

Maintenance workers need to be able to access real time information relating to the tasks that they need to perform. When they are out on the job, they often struggle with gaining access to the information they require and maintaining contact both with headquarters and with their fellow workers.

Through the deployment of the Appear IQ platform, maintenance workers in subway stations, on board trains, on buses, and even in airports can communicate seamlessly with one another and with their task masters. Using their handheld devices, they can receive instant updates regarding a problem in the system which are sent to the worker closest to the fault. Once on site, they can asses the problem through direct access to the maintenance history of the piece of equipment and send requests for assistance or spare parts to the warehouse, as well as leave a �tag� for the help when it arrives. When they are back in the warehouse, the device assists them instantly by alerting them to the location and availability of the spare part they need.