Your Challenge
A new incident has occurred. Your field agents need to instantly access information about it. They rely on their phones or radios to receive information about the situation, having to manually input their incident reports at the end of the day. Some may have a first generation mobile data solution consisting of an in-vehicle PC. Others have simple mobile devices on which they can access text-based alerts. They all lack the complete situation awareness required to take the right course of action when operating in the field, outside of the vehicle. In order to resolve this, you want to develop a comprehensive mobile tool for sending and receiving rich media information.
A Real-life Example
An emergency service organization would like to provide mobile data tools to its field force. Their personnel are currently using Logica’s MERLOT Command & Control system and wish to deploy a mobile extension. One critical requirement is to be able to create the most adequate emergency response team based on its location, skillset and availability. Another important requirement is to be able to push a security video-feed to a specific agent, based on his location. This requires a precise understanding of the user’s.
ROI Model
Your ROI Model is based on improved response time, increased operational efficiency and decreased operational risk. Improving response time is essential to your operations and can protect life and assets. Increasing your operational efficiency allows you to deal with more incidents with the same number of agents. Instead of spending time on back office paperwork and administration, your staff is in the field responding to incidents. Decreased operational risk is a consequence of better informed agents, who have access to all the information relating to the incident (video-feeds, building diagrams, the locations of other resources). They can therefore limit their own exposure to risk.
The Appear Solution
Our solution includes all the components you need to deliver information to your employees, from devices to applications.
The fleet of mobile devices, selected by Appear, is capable of sending and receiving both voice and data over various wireless networks. Security respondents will often use a combination of TETRA/P25 radios (for mission critical voice applications) and rugged or semi-rugged Wi-Fi/3G handheld devices to access rich media data applicatons.
The AppearIQ MDM platform allows your IT organization to centrally manage, secure and monitor devices.
The AppearIQ MEAP platform provides the integration layer that connects the front-end applications to your back-end systems.
The AppearIQ B2E Apps are based on standard building blocks and tailored to your exact needs. Examples include alerts, dispatch, incident tracking, incident reporting, video-feeds, building sensors and positioning.
If you already have one of these components in place (i.e. existing devices, or first generation applications) you can still improve the efficiency and lower the cost of ownership of your solution by adding new components such as AppearIQ MDM and AppearIQ MEAP.
For a free assessment of your current mobile deployment, Contact us !
