When awarded the Stockholm subway contract, MTR Stockholm pledged to ensure better punctuality, fewer cancelled departures and a cleaner rail system. A key success factor to achieving these goals was to provide better information to staff in real-time, using advanced mobile technology. With Appear IQ, MTR Stockholm’s mobile employees now have a user-friendly solution, which sends the precise information they need, when and where they need it. Now with prompt reporting of defects and frequent traffic disturbance updates being sent to frontline workers, providing customer satisfaction has never been easier.
In less than 6 months Appear and its partner Logica implemented a solution based on Appear’s IQ platform, able to to meet the needs of MTR Stockholm’s frontline staff. The solution enables the push and synchronization of personalized information in real-time over 3G networks to handheld devices. AppearIQ Platform supports a number of workflow applications, such as defect reporting, station inspection, travel information, rostering, tasking and travel disruptions.
The innovative use of context allows MTR to fulfill the key performance indicators (KPIs) outlined in MTR’s service level agreement with the Stockholm Local Transport Authority. Specifically: